How do I purchase from SkinStore.com?
There are four ways to make purchases:
How does the shopping bag work?
Each time you add an item to your bag, you will be taken to the shopping bag page. From the shopping bag page you can choose to either Continue Shopping or to proceed to Secure Checkout.
What is Express Shopper?
This is an easy way to shop for multiple products within a single brand.
What happens when an item is out of stock?
We do our best to keep items in stock, but cannot always predict when an item will become highly sought after or when a shipment to our warehouse will be delayed.
For USA: All in-stock items from your order will ship immediately. Any out-of-stock items will ship once they become available, typically within 5 business days. There are no additional shipping charges. If you need further assistance, contact Customer Support at Orders@SkinStore.com. Include your order number and email address associated with your SkinStore.com account. A customer support representative will help you within one business day.
For Outside USA: We’ll notify you via email if an item from your order is out-of-stock. Do nothing and your complete order will ship as soon as the out-of-stock item becomes available. Out-of-stock items typically ship within 5 business days. If you prefer to cancel the out-of-stock item, contact Customer Support at Orders@SkinStore.com. Include your order number and email address associated with your SkinStore.com account. A customer support representative will help you within one business day.
How long does it take to receive my order?
For orders shipped by United States Postal Service (USPS), you can expect delivery in:
How do I know if my order shipped?
As soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates. To ensure SkinStore.com emails are not blocked by your provider’s filter, you may also want to add Orders@SkinStore.com to your email address book. You can also go to your SkinStore.com My Account page to find order details including shipping dates and tracking numbers.
What if I don’t get an order/shipping confirmation?
Check your SPAM folder. Sometimes SkinStore.com emails are blocked by your provider’s filter. To keep this from occurring, add Orders@SkinStore.com to your email address book.
If this isn’t the problem, contact Customer Support at Orders@SkinStore.com. Include your concern, order number and the email address associated with your SkinStore.com account. A customer support representative will assist you within one business day.
What happens if I don’t get my order when I expected to receive it?
Most USA and Outside USA orders are received within 3-4 business days from the time they ship. There can be exceptions due to unexpected weather conditions or other unforeseen events. We ask that you allow up to a total of 7 days for delivery from the time you receive your shipping confirmation. You can view our standard delivery information here.
If you still haven’t received your order, we’ll help track it down and make sure that you get your order as quickly as possible. Contact Customer Support at Orders@SkinStore.com. Include your order number and email address associated with your SkinStore.com account. A customer support representative will help you within one business day.
How do I track my order?
Your shipping confirmation email includes a tracking number for the order and the delivery carrier’s URL. To review the status of your order, select the link to the carrier’s website and follow directions to enter your tracking number.
You can also go to your SkinStore.com account to find order details including shipping dates and tracking numbers. Enter your email address and password here and select the “order status” button to view your order history.
If you still need assistance please contact Customer Support at: Orders@SkinStore.com. Include your order number and email address associated with your SkinStore.com account. A customer support representative will assist you within one business day.
What are my shipping options?
Outside USA orders
What are my payment options?
We accept the following payment methods:
When paying with a credit card, at what point does SkinStore.com charge my credit card account?
For regular orders, and when setting up an My Refills order, your credit card is charged at the time that you submit your order.
For recurring My Refills orders, your credit card is charged at the time your order is processed, according to the frequency you chose.
When will I get my promotional eGift Certificate?
Your promotional eGift Certificate arrives by email the same day you make a qualifying purchase.
When can I use my promotional eGift Certificate?
Once you receive your promotional eGift Certificate, it is immediately valid for any new purchase.
How do I redeem my promotional eGift Certificate?
Enter the unique promotional eGift Certificate code number on the payment page during checkout.
How many promotional eGift Certificates can I use for one order?
You can use up to a total of 5 promotional eGift Certificates for one order.
What happens if I have a return?
Your promotional eGift Certificate will become inactive if your return reduces your qualifying purchase.
Does my promotional eGift Certificate expire?
Yes. All promotional eGift Certificates expire. Please check your certificate for the expiration date.
Are there promotional eGift Certificate Terms and Conditions?
Yes. Read the complete Terms and Conditions.
Can I use my shopping eCard?
We’re sorry. Shopping eCards have expired and are now no longer valid.
What is SkinStore's return policy?
Your satisfaction is important to us. If you’re not happy with any product, return the unused portion within 30 days. (60 days for StriVectin SD 6oz and for Baby Quasar, and 90 days for Jan Marini Marini Lash)
All returned products are subject to inspection by SkinStore staff. Products found to be altered, over half used, or damaged will not be accepted as returns. The purchase price of returned items will not be refunded to your credit card until items are inspected and approved.
How do I return a product?
It’s easy. The first step is to Request a Return Merchandise Authorization (RMA) number in one of the following ways:
You can expect to receive your RMA number within one business day. Please read our return policy carefully to ensure that you qualify for a refund.
How do I return a gift?
If you are returning a gift, please call customer service toll free at 888-586-7546. For verification, please have your SkinStore packing slip available. Gift returns are subject to the posted return guidelines. See our return policy. Approved returns will be refunded to the credit card of the purchaser.
Can I make an exchange?
We cannot exchange products for anything other than the originally purchased product.
What if I have a problem with my order
We make every effort to ensure that your order is correct and arrives in excellent condition. Every packed order is inspected three times for accuracy by our experienced warehouse staff. In addition, all orders are validated by weight to ensure there are no missing or incorrect items. If you do find an error, please contact us immediately via email at firstname.lastname@example.org or call customer service at 888-586-7546.
When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please call or email a SkinStore customer support representative immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.
How do I create an account?
Accounts are created as soon as you place one or more items in your shopping bag and proceed to “Secured Checkout.” The personal information you enter establishes your account. Whenever you shop, use this email address and password to sign into your account.
How do I change my billing/shipping address?
You have the opportunity to update your personal information during checkout, including billing and shipping addresses. Review the information carefully for accuracy. Once you submit your order, it is processed right away and we are not able to make changes.
Can I reset my password?
You can change your password any time. Select “My Account” near the top of any SkinStore.com webpage and enter your email address and password to access your account information. Under “Account Changes” click the “Edit My Account” Button to make updates.
What are “My Favorites?”
We make shopping easy for your favorite things. Create your own “My Favorites” page by listing products you like and use so you can keep track of what you need.
Getting started is straightforward. You can add a favorite from any product detail page by using the “Add to Favorites” button next to each item image. Just click the “Add to Favorites” button and the products will appear on your personal “My Favorites” page. You can add or remove favorites at any time.
Here are the benefits of having a “My Favorites” list:
How do I unsubscribe from SkinStore.com emails?
There are two ways to unsubscribe.
How do I know if an item is available for the My Refills Program?
If you see this icon on a product page, that product can be automatically shipped. Click the icon to go to the setup page.
How do I set up an item for My Refills?
Click on the My Refills icon (auto ship icon) to go to the setup page. Once on the setup page you’ll:
How do I change my My Refills settings?
Sign in to your SkinStore account and click the Manage My Refills link to view and/or change your My Refills settings.
How do I change my shipping or billing address?
Sign in to your SkinStore account and click the Manage My Refills link to view and/or change your My Refills settings. When you make an My Refills purchase and change your address, the new address will become the default for your My Refills.
How do I change my credit card?
Sign in to your SkinStore account and click the Manage My Refills link to view and/or change your My Refills settings. The new credit card will become the default for your My Refills.
How do I remove an item from My Refills?
You may remove an item from My Refills up to one (1) day before your scheduled ship date by signing in to your SkinStore account and clicking the Manage My Refills link to view and/or change your My Refills settings.
Can I use a promo code during checkout when I set up an Automatic Shipment?
Yes and No. Promo codes do not apply to items designated as My Refills. If you are purchasing regular items as part of the same order, a promo code will apply to the regular items only.
Will I know about a pending shipment in advance?
Yes. We’ll send you a reminder email five (5) days before we send your shipment.
When will my credit card be charged?
When your order is processed.* We will send you a reminder email five (5) days before we send your shipment.
* Prices and shipping costs subject to change.
If I have more than one item scheduled for My Refills, will they be sent together?
If you have more than one item scheduled to ship within one week, you’ll receive a consolidated shipment based on the earliest scheduled shipment date.
How often can I change my My Refills settings?
You may change your settings at any time, but if you have a pending shipment, you must make any changes at least one (1) day before your scheduled shipment.
What are your special offers?
SkinStore.com offers special promotions for many of the products we carry. Special promotions change periodically. While shopping, you can select the “Special Offers” link located at the left of many of our pages. Or view promotions here.