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SkinStore help

Orders, Shipping and Returns

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Reorders
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Shipping options and delivery schedules

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Customer Support and Product Advice

Product Advisor

Product Advisor Use our Product Advisor tool to receive product recommendations matched to your needs. Get started.

Live Chat

Text chat with a product specialist, ask about an order or consult an esthetician while you browse, Monday through Friday, 9AM - 9PM ET. Start a chat.

Order inquiries by email

Submit your order-related question and get an answer by email. Ask about your order.

Ask An Esthetician

An esthetician will answer to your product or skin care question by email. Ask your question.

Support by phone

Toll-free inside the U.S, 888.586.SKIN (7546) or 916.475.1464. Monday through Friday, 9AM - 9PM ET.

FAQs:

Get answers to your questions 24/7
See all Frequently Asked Questions

Didn’t find what you’re looking for? Contact Us.

Talk with a Customer Support Representative or SkinStore Esthetician, Monday through Friday, 9AM - 9PM ET.

U.S. toll-free: 888.586.SKIN (7546)
Outside the U.S.: 916.475.1464

Or write us the old-fashioned way:

SkinStore
ATTN: Customer Support
11344 Coloma Road Suite 725
Gold River, CA 95670

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Looking for company information? Please see About Us.

SkinStore Programs and Guarantees

Automatic Shipments
Free U.S. Shipping on orders over $49
115% Price Protection
Privacy Statement
Terms and Conditions

Catalog

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SkinStore Website Help

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Read about the key ingredients of skin care — ceramides.
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