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Frequently Asked Questions

Tracking an Order
How long does it take to receive my order?
How do I know if my order shipped?
What if I don’t get an order/shipping confirmation?
What happens if I don’t get my order when I expected to receive it?
How do I track my order?

Shipping Information
What are my shipping options?

Payment Information
What are my payment options?
When paying with a credit card, at what point does charge my credit card account?
Will I be charged sales tax?

Shopping eCards
Can I use my shopping eCard?

Your Account
How do I create an account?
How do I change my billing/shipping address?
Can I reset my password?
How do I unsubscribe from emails?
How do I sign out of my account?
What is "My Favorites?"
What is "My Code?"
What is "My Payment Methods?"
How do I save a payment method?"
How do I manage "My Payment Methods?"
What is "My Products?"
How do I view "My Products?"

Staying Informed
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