Tracking an Order
How long does it take to receive my order?
How do I know if my order shipped?
What if I don’t get an order/shipping confirmation?
What happens if I don’t get my order when I expected to receive it?
How do I track my order?
What are my shipping options?
Using a Promotional eGift Certificate
When will I get my promotional eGift Certificate?
When can I use my promotional eGift Certificate?
How do I redeem my promotional eGift Certificate?
How many promotional eGift Certificates can I use for one order?
What happens if I have a return?
Does my promotional eGift Certificate expire?
Are there promotional eGift Certificate Terms and Conditions?
Can I use my shopping eCard?
How do I create an account?
How do I change my billing/shipping address?
Can I reset my password?
How do I unsubscribe from SkinStore.com emails?
How do I sign out of my account?
What is "My Favorites?"
What is "My Code?"
What is "My Payment Methods?"
How do I save a payment method?"
How do I manage "My Payment Methods?"
What is "My Products?"
How do I view "My Products?"
How do I know if an item is available for the My Refills Program?
How do I set up an item for My Refills?
How do I change my My Refills settings?
How do I change my shipping or billing address?
How do I change my credit card?
How do I remove an item from My Refills?
Can I use a promo code during checkout when I set up an Automatic Shipment?
Will I know about a pending shipment in advance?
When will my credit card be charged?
If I have more than one item scheduled for My Refills, will they be sent together?
How often can I change my My Refills settings?
What are your special offers?