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Home : Brands : technical help

technical help

If you’re having trouble using any SkinStore.com features, this page may provide the help you need. You can also look at our frequently asked questions or submit your request to customer service or call us at 888.586.SKIN (7546) or 916.475.1464.

Web Browser & Platform Requirements

SkinStore.com has been extensively tested on Mozilla FireFox® version 3.0 and higher; and Microsoft Internet Explorer® version 6.0 and higher. Both Windows® and Apple MacOS® operating systems have been tested and verified as compatible. Other browsers and platforms are completely or partially compatible.

		If you would like to download the latest version of Microsoft Internet Explorer, click here and follow the instructions on-screen.
		If you would like to download the latest version of Mozilla FireFox, click here and follow the instructions on-screen.

If you’re having trouble shopping or in checkout…

It may be that your browser is set to not accept cookies. It is strongly recommended that you download the latest browser and make sure that cookies are enabled. Like other Web-based stores, SkinStore.com must use temporary cookies to store information about your shopping cart and checkout. If you enable your browser’s acceptance of cookies and retry the task that presented the problem, it’s very likely that your problem will have cleared up. For instructions on how to enable cookies, click here.

If you’re using an older browser and getting “JavaScript” errors…

Some older and less dependable browsers will return JavaScript errors within SkinStore. These errors may mean that you’re not seeing every feature SkinStore has to offer, but other than that, your use of the Website should not be impaired. If you do not wish to update your browser to a newer version (see above), then simply ignore these errors and continue using SkinStore. If these messages are annoying you, your browser may allow you to disable these error messages in your preferences settings.

Remember, if you still need help, you can look at our frequently asked questions or submit your request to customer service or call us at 888.586.SKIN (7546) or 916.475.1464.