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Return Policy
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Return Policy

RMA Request Form

Please complete all fields on this form and click on the SUBMIT button to receive a RMA# via e-mail.

* Required Fields

Order #:*

Prefix:

First Name:*

Last Name:*

E-mail address:*

Product being returned:*

Condition of Product:*

Reason For Return*

Comments:

Please note that all personal information, such as e-mail addresses and billing and shipping information provided to SkinStore is not shared with other companies except as necessary to fulfill product orders on your behalf. Please view our Privacy Statement for additional information on this subject.

  • Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at SkinStore.com, you may return the unused portion of a product for a full refund less shipping.

  • To qualify you must obtain an RMA# and return your item(s) within 30 days (60 days for StriVectin SD 6oz) of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.)

  • Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact SkinStore Customer Service at 916.475.1464, Monday through Friday, 8AM - 11PM EST, Saturday 9AM - 5PM EST. Please follow the instructions below carefully before returning items.

  • SkinStore Rewards Points balance will be adjusted for all returned and refunded merchandise.

Return Procedure

  • Obtain your RMA# within 30 days (60 days for StriVectin SD 6oz) of receipt of your order via e-mail by submitting the short form or via phone by calling us at 916.475.1464, Monday through Friday, 8AM - 11PM EST, Saturday 9AM - 5PM EST.

  • All parts, pieces and printed materials must be in their original packaging.

  • Please include a copy of your invoice and RMA# with your return.

  • Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.

  • Mail your return to:

    SkinStore.com
    11344 Coloma Road, Suite 725
    Gold River, CA 95670

  • Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.

 
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