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Return Policy

Our Return Promise

As part of our commitment to you, all SkinStore purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at SkinStore.com, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at customerservice@skinstore.com or by calling (888) 586-7546, Monday through Friday, 9 AM - 9 PM ET

Return Instructions – 4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return guidelines below.

  1. Obtain your Return Merchandise Authorization number (RMA#). There are 3 simple ways to do this:
    • Complete the web-form on this page.
    • Email us at returns@skinstore.com. Please include your order number and a list of the item(s) you’d like to return.
    • Contact us via phone at (888) 586-7546, Monday through Friday, 9 AM - 9 PM ET
  2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging. You are welcome to keep your free samples or gifts with purchase – those are yours!
  3. If you still have it, please include a copy of your packing slip along with your RMA#.
  4. Mail your return to:

    SkinStore.com
    11344 Coloma Road, Suite 725
    Gold River, CA 95670

You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.

Return Policy

Returns will be processed and approved credits issued within five business days of receipt.

SkinStore is an online retailer. Please note that we are unable to process walk-in returns.

RMA Request
Order #:
Prefix:
(optional)
First Name:
Last Name:
Email address:
Product being returned:
Condition of Product:
Reason For Return:
Product or return-related comments:

(optional)
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