• Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at SkinStore.com, you may return the unused portion of a product for a full refund less shipping.

• To qualify you must obtain an RMA# and return your item(s) within 30 days (60 days for StriVectin SD 6oz) of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.)

• Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact SkinStore Customer Service at 916.475.1464, Monday through Friday, 8AM - 11PM EST, Saturday 9AM - 5PM EST. Please follow the instructions below carefully before returning items.

• SkinStore Rewards Points balance will be adjusted for all returned and refunded merchandise.

Return Procedure

• Obtain your RMA# within 30 days (60 days for StriVectin SD 6oz) of receipt of your order via e-mail by submitting the short form or via phone by calling us at 916.475.1464, Monday through Friday, 8AM - 11PM EST, Saturday 9AM - 5PM EST.

• All parts, pieces and printed materials must be in their original packaging.

• Please include a copy of your invoice and RMA# with your return.

• Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.

• Mail your return to:

  SkinStore.com
  11344 Coloma Road, Suite 725
  Gold River, CA 95670

• Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.