Our Return Promise

As part of our commitment to you, all SkinStore purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at SkinStore.com, you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Return Instructions —
4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.

1. Obtain your return merchandise authorization number (RMA#). For your convenience, you may complete the web-form on this page. You may also e-mail us at returns@skinstore.com, or contact us via phone by calling us at 916.475.1464, Monday through Friday, 9AM - 9PM ET.
2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
3. Include a copy of your packing slip and RMA# with your return shipment.
4. Mail your return to:
   
   SkinStore.com
   11344 Coloma Road, Suite 725
   Gold River, CA 95670

Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

Policy

Obtain an RMA Number and return your product within 30 days of receipt of your order.

• Customers must obtain an RMA # and return their item(s) within 30 days (60 days for StriVectin SD 6oz) of receipt of their order. Return shipments received with out an RMA will not qualify for a credit.
• Returned products are subject to inspection by SkinStore staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products are subject to review by SkinStore. We reserve the right to deny multiple refunds on products purchased and returned more than once.
• Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories. Wellbox return policy: we can only accept the return of an unopened and unused Wellbox (SKU# WB001) within 30 days of purchase. Once opened, Wellbox is ineligible for return. The carton must be intact and not defaced in any way.
• SkinStore Rewards Points balance will be adjusted for all returned and refunded merchandise.
• If a Rewards Certificate was used on the purchase containing the returned merchandise, the value of the Rewards Certificate will be credited first. Any remaining amount will be credited against the payment type(s) used in the original transaction. The Rewards Certificate can be used toward another purchase prior to its original expiration date; otherwise the Rewards certificate amount will be forfeited.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance. 
• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact SkinStore Customer Service at returns@skinstore.com or 916.475.1464, Monday through Friday, 9AM - 9PM ET.
• Customers pay for return shipment charges.

Returns will be processed and approved credits issued within five business days of receipt.

SkinStore is an online retailer. Please note that we are unable to process walk-in returns.