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SkinStore help

Customer Support and Product Advice

Product Advisor

Product Advisor Use our Product Advisor tool to receive product recommendations matched to your needs.
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Live Chat

Text chat with a product specialist, ask about an order or consult an esthetician while you browse, Monday through Friday, 9AM - 9PM ET. Start a chat ».

Order inquiries by email

Submit your order-related question and get an answer by email. Ask about your order ».

Ask An Esthetician

An esthetician will answer to your product or skin care question by email. Ask your question ».

Support by phone

Toll-free inside the U.S, (888) 586-7546 or (916) 475-1464. Monday through Friday, 9AM - 9PM ET.

SkinStore Programs and Guarantees

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Didn’t find what you’re looking for? Contact Us.

U.S. toll-free:
(888) 586-7546

Outside the U.S.:
(916) 475-1464

Or write us the old-fashioned way:

ATTN: Customer Support
11344 Coloma Road
Suite 725
Gold River, CA 95670

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SkinStore Website Help

Tips and troubleshooting »

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Smart Shopping — Beauty Center
Cucumber – Key Ingredient
FREE Ferulic Acid + Retinol Brightening Solution ($21 Value). Details »
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Skin Care Regimen »
My Payment Methods — Easily Pay on the Go »




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