We know from time to time you might not be happy with a product you’ve bought from SkinStore.
We aim to refund all returns 14-20 working days after we have received the item at our warehouse. Any beauty bag, beauty box, advent calendar, or special edition boxes will not be eligible for returns as the products inside may have been removed from their original packaging for presentation purposes. Due to health and safety reasons we are not able to accept these back once they have been delivered.
To help minimize customer waiting times, and to also operate 24 hours, our system means that we cannot guarantee that you will speak to the same agent every time. Rest assured we have a comprehensive notes system for every customer.
As we post internationally you may speak to an international agent. All our customer service agents are fully trained to support you.
We do not refund unwanted items and we do not refund postage on unwanted items. We will not refund postage costs where we find no reported damage or fault once the return is received.
In all other circumstances we will refund postage together with your item. We ask you to provide a receipt of the postage back to us.
Unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to maintain competitive pricing for all customers.