How long does it take to get a refund? We aim to refund all returns 14-20 working days after we have received the item at our warehouse. Any beauty bag, beauty box, advent calendar, or special edition boxes will not be eligible for returns.
What should I do if I receive an incorrect item? We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
Why can’t I speak to the same agent? To help minimize customer waiting times, our system allocates the first available agent to a call and cannot guarantee that you will speak to the same agent every time. Rest assured we have a comprehensive notes system for every customer.
Why do I need to provide a photographic evidence / doctor’s certificate if I’ve had an allergic reaction? Unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.
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