We know from time to time you might not be happy with a product you’ve bought from SkinStore.
We aim to refund all returns 14-20 working days after we have received the item at our warehouse.
To help minimize customer waiting times, and to also operate 24 hours, our system means that we cannot guarantee that you will speak to the same agent every time. Rest assured we have a comprehensive notes system for every customer.
As we post internationally you may speak to an international agent. All our customer service agents are fully trained to support you.
We do not refund unwanted items and we do not refund postage on unwanted items. We will not refund postage costs where we find no reported damage or fault once the return is received.
In all other circumstances we will refund postage together with your item. We ask you to provide a receipt of the postage back to us.
Unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to maintain competitive pricing for all customers.